SmallBizGenius Analysis
Norton receives overwhelmingly positive feedback for its robust security features and peace of mind it provides to users. However, some customers express concerns about upselling tactics and occasional issues with customer support.
Category Breakdown
Scores based on analysis of 288 recent reviews
Security and Protection
9.0/10Reviewers consistently praise Norton for its effectiveness in protecting devices from viruses, malware, and other online threats. Many users report feeling safe and secure while browsing the internet, with Norton proactively blocking malicious websites and scams. For example, one user stated, "Norton warns me of unsafe websites I’m just about to open and has stopped many scams trying to get me."
75 reviews mention thisEase of Use
8.0/10Many reviewers find Norton easy to install and use, even those with limited technical skills. The user-friendly interface and automatic scans contribute to a positive experience. One user mentioned, "I struggle with computers but Norton is really easy to use, which gives me the confidence to use my computer safely."
15 reviews mention thisUpselling and Pricing
4.0/10A recurring concern among reviewers is Norton's aggressive upselling tactics and the perceived high cost of the service, especially for additional features. Some users feel that Norton is too focused on making money and that features previously included in certain packages are now offered as separate, paid add-ons. As one reviewer stated, "Norton is too interested in upselling you to a more expensive version."
18 reviews mention thisCustomer Service
6.5/10While some reviewers praise Norton's customer service for being competent and helpful, others report negative experiences, including difficulties resolving issues and being charged for services they did not authorize. One user complained about being asked to pay for assistance to fix a problem caused by Norton itself, stating, "Wanting me to pay for a problem that I did not cause and then asking for money to solve it? This is a SCAM in itself."
8 reviews mention thisPeace of Mind
8.5/10Many users express that Norton provides them with peace of mind, knowing that their devices and personal information are protected from online threats. They feel safer when using their devices and appreciate the proactive monitoring and alerts provided by Norton. One reviewer stated, "My experience with using Norton is good and gives me peace of mind knowing that with everything out in the world, I feel saver when using my devices."
12 reviews mention thisPros & Cons
What Customers Love
"Norton has been a trusted part of my technology for years. I have not had any invasive viruses or malware installed on any of my devices."
"Peace of mind in this predatory internet environment."
"I found it very straightforward and intuitive to use."
"They monitor all my accounts and alert me when any of my info is found on the dark web."
"Norton's automatic cloud backup service component saved my son's laptop contents twice!"
Common Complaints
"Norton is too interested in upselling you to a more expensive version."
"Norton stopped working on my home computer due to a bad security certificate. Norton support was unable to fix the problem."
"Ridiculous, annoying pop ups that you can only silence for 24hours at a time."
"all norton products except it blocks pages i want to view"
"Norton is unbeatable when it comes to security. But the user interface is rather cumbersome."
Common Questions About Norton
Answers derived from customer review patterns
Is Norton legit and trustworthy?
Based on the reviews, Norton is generally considered a legitimate and trustworthy security provider. The majority of users report positive experiences with its ability to protect their devices from online threats and provide peace of mind. However, some users have raised concerns about upselling practices and customer service issues, suggesting that while the core product is reliable, customers should be cautious about additional offers and be prepared for potential support challenges. Overall, Norton appears to be a reputable option for those seeking cybersecurity solutions.
Based on 45 reviewsDoes Norton have good customer service?
Customer service experiences with Norton appear to be mixed. While some reviewers praise the competence and helpfulness of Norton's support staff, others report negative experiences, including difficulties resolving issues and being charged for unauthorized services. Several reviewers mention long wait times and frustration with the support process. Therefore, while some users have had positive interactions with Norton's customer service, it is not consistently reliable, and customers should be prepared for potential challenges when seeking assistance.
Based on 8 reviewsIs Norton worth it for small business?
Whether Norton is worth it for a small business depends on their specific needs and budget. Norton offers a comprehensive suite of security features, including antivirus, malware protection, and dark web monitoring, which can be valuable for businesses handling sensitive data. However, the cost of Norton, especially with additional features and upselling, may be a concern for some small businesses. Ultimately, small business owners should carefully evaluate their security needs and compare Norton's pricing and features with those of other providers to determine if it is the right fit.
Based on 20 reviewsLooking for Something Different?
Compare Norton against 24 similar web & tech options.
View Alternatives